Privacy Policy
How Compunamics collects, uses, and protects personal information — including SMS opt-in data — across the websites and services we operate on behalf of our business partners.
Who we are
Compunamics Company is a digital agency that designs, builds, and operates AI tools, marketing systems, and SMS notification programs on behalf of our business partners and clients (including the Real Estate Agent Portal product, Sales Data Generator, and other engagements). This policy describes how we handle information across all of those properties unless a specific partner publishes its own policy that supersedes ours for that partner’s product.
Information we collect
- Contact information — name, email, business name, role.
- Mobile phone numbers — collected only when an authorized account-holder enters their number into our authenticated admin portal at fangolabs.com/voice-admin and explicitly checks the SMS-consent box. The consent timestamp and source IP are recorded.
- Voice-call metadata — for partners using our voice-AI service, we record call timestamps, durations, transcripts, and outcome notes.
- Site analytics — standard server logs, page views, referrer data.
SMS & text-message communications
Types of messages
- Lead alerts and missed-call follow-up notifications
- Account and PIN notifications
- Appointment confirmations and reminders
- Service-balance and low-credit warnings
Frequency
Message frequency varies based on account activity. Typical recipients receive between 0 and 10 messages per week.
Cost
Message and data rates may apply. Standard carrier rates from your mobile provider apply to received messages.
Opt-out and Help
Reply STOP at any time to unsubscribe from all SMS communications. Reply HELP for assistance, or contact support@compunamics.com.
Carrier disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
SMS provider
We use Twilio via Retell AI as our SMS delivery infrastructure.
Sharing of mobile and SMS opt-in data
We do not share, sell, or rent mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. SMS opt-in information is not transferred between business partners and is used only to deliver the operational notifications the recipient consented to.
SMS compliance summary
- Consent: explicit, unchecked-by-default checkbox at the point of phone-number entry.
- Opt-out: reply STOP to any message at any time.
- Help: reply HELP or email support@compunamics.com.
- Cost: Message and data rates may apply.
- Frequency: typically 0–10 messages per week.
- No third-party sharing: we do not share SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
- Provider: Twilio via Retell AI.
How we use information
- To deliver the services each business partner has retained Compunamics for.
- To send the operational SMS notifications described above.
- To improve product quality and respond to support requests.
- To comply with legal, billing, and tax obligations.
How we protect information
Data is encrypted in transit (TLS 1.2 or higher) and at rest where supported by the underlying infrastructure provider. Access is restricted by role and audited. Voice-call recordings and transcripts are stored in private databases accessible only to the relevant business partner and authorized Compunamics staff.
Your rights
You may request access to, correction of, or deletion of personal information we hold about you by emailing support@compunamics.com. SMS opt-out via STOP is honored automatically and immediately at the carrier layer.
Cookies
compunamics.com uses functional cookies (session) and basic first-party analytics. We do not run third-party advertising trackers.
Changes to this policy
We will update the “Last updated” date above when we make material changes. Continued use of our services after a change constitutes acceptance of the revised policy.
Contact
Questions about this policy or your data: support@compunamics.com.